Support Centre

How can we help?

Find answers in our documentation, browse help articles, or reach our support team directly — we're here whenever you need us.

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Every question has a home.

12 articles

Getting Started

Setup guides, first steps, and quick-start tutorials for new users.

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6 articles

Browser & Access

Access Case Builder from any modern browser — no installation needed.

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10 articles

Subscriptions & Billing

Manage subscriptions, payment methods, and plan upgrades.

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7 articles

Account Management

Profile settings, team access, roles, and multi-user configurations.

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15 articles

Document Management

Import, organise, search, annotate, and export case documents.

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11 articles

Troubleshooting

Resolve common errors, performance issues, and sync problems.

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6 articles

Security & Privacy

Encryption, access control, audit logs, and compliance information.

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5 articles

Cloud Storage & Backup

Secure cloud storage, automatic backups, and data recovery.

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Popular articles

The most-read guides from the help centre.

Getting Started

Getting Started with Case Builder

Learn the basics of creating case bundles, uploading documents, and navigating the dashboard.

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Subscriptions & Billing

Managing Your Subscription

Upgrade, downgrade, or cancel your subscription. View billing history and invoices.

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Document Management

Importing Documents

Upload PDFs, Word documents, images, and more into your case bundles.

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Document Management

Organising Case Files

Create structured bundles, add folders, and maintain consistent document order.

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Document Management

Creating Annotations

Highlight, annotate, redact, and add comments to any document in a bundle.

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Cloud Storage & Backup

Cloud Storage & Backups

How cloud storage works, automatic backups, and restoring previous versions.

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Browser & Access

Browser Compatibility

Supported browsers, recommended settings, and troubleshooting access issues.

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Account Management

Managing Team Accounts

Invite team members, set roles and permissions for firm-wide deployments.

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Contact support

Our team of legal software specialists is here to help.

Email Support

Send us a detailed description of your issue and we'll get back to you as soon as possible.

support@casebuilder.com
Response within 1–2 business days

Priority Support

Pro & Enterprise

Skip the queue. Priority customers receive faster responses and dedicated case handling from senior engineers.

Response within 4 hours (business hours)

Support Hours

Monday – Friday
9:00 AM – 6:00 PM
Saturday – Sunday
Closed
Time zone
UTC

System Status

Operational
Subscription service
Online
Cloud platform
Online
API & integrations
Online

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FAQ

Common questions

Can't find what you're looking for? Our support team reads every message and will respond promptly.

Email the team

Simply sign up at app.hybridfb.com to start your free 14-day trial. No credit card or installation required — you can begin creating case bundles and uploading documents immediately from any modern browser.

Yes. Case Builder is a web-based platform that works in any modern browser. Sign in from your desktop, laptop, or tablet — all your case files and annotations are securely stored in the cloud and available wherever you are.

Your case data is securely stored in the cloud using enterprise-grade encrypted object storage. We use Wasabi S3 for reliable, redundant storage with automatic backups. You can export your data at any time from the dashboard.

Start with a 14-day free trial (no credit card required). After the trial, choose Pro ($7.99/month or $290/year) for individual professionals, or Enterprise ($14.99/month or $990/year) for firms needing team access and unlimited storage. You can upgrade, downgrade, or cancel anytime from your account settings.

The Enterprise plan supports up to 10 team seats with role-based access control. Team members can collaborate on case files in real time, share annotations, and work together on cover page designs and bundle exports.

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We maintain strict security protocols, perform regular security audits, and never share your data with third parties. Your case files are only accessible to you and your authorized team members.

You can export any bundle as a professional PDF with automatic table of contents, custom cover pages, headers, and footers. Annotations (highlights, comments, redactions) are rendered into the exported PDF. Exports are processed asynchronously and available for download from the dashboard.

Email us at support@casebuilder.com. Pro and Enterprise customers receive priority support with guaranteed response times. You can also browse this help centre for instant answers without waiting.

Still need help?

Our support team consists of legal software specialists who understand your workflow. Reach out — we typically respond within one business day.