Getting Started
Setup guides, first steps, and quick-start tutorials for new users.
Find answers in our documentation, browse help articles, or reach our support team directly — we're here whenever you need us.
Popular: ··
Every question has a home.
Setup guides, first steps, and quick-start tutorials for new users.
Access Case Builder from any modern browser — no installation needed.
Manage subscriptions, payment methods, and plan upgrades.
Profile settings, team access, roles, and multi-user configurations.
Import, organise, search, annotate, and export case documents.
Resolve common errors, performance issues, and sync problems.
Encryption, access control, audit logs, and compliance information.
Secure cloud storage, automatic backups, and data recovery.
The most-read guides from the help centre.
Learn the basics of creating case bundles, uploading documents, and navigating the dashboard.
Upgrade, downgrade, or cancel your subscription. View billing history and invoices.
Upload PDFs, Word documents, images, and more into your case bundles.
Create structured bundles, add folders, and maintain consistent document order.
Highlight, annotate, redact, and add comments to any document in a bundle.
How cloud storage works, automatic backups, and restoring previous versions.
Supported browsers, recommended settings, and troubleshooting access issues.
Invite team members, set roles and permissions for firm-wide deployments.
Our team of legal software specialists is here to help.
Send us a detailed description of your issue and we'll get back to you as soon as possible.
Skip the queue. Priority customers receive faster responses and dedicated case handling from senior engineers.
Last updated: just now
FAQ
Can't find what you're looking for? Our support team reads every message and will respond promptly.
Email the teamSimply sign up at app.hybridfb.com to start your free 14-day trial. No credit card or installation required — you can begin creating case bundles and uploading documents immediately from any modern browser.
Yes. Case Builder is a web-based platform that works in any modern browser. Sign in from your desktop, laptop, or tablet — all your case files and annotations are securely stored in the cloud and available wherever you are.
Your case data is securely stored in the cloud using enterprise-grade encrypted object storage. We use Wasabi S3 for reliable, redundant storage with automatic backups. You can export your data at any time from the dashboard.
Start with a 14-day free trial (no credit card required). After the trial, choose Pro ($7.99/month or $290/year) for individual professionals, or Enterprise ($14.99/month or $990/year) for firms needing team access and unlimited storage. You can upgrade, downgrade, or cancel anytime from your account settings.
The Enterprise plan supports up to 10 team seats with role-based access control. Team members can collaborate on case files in real time, share annotations, and work together on cover page designs and bundle exports.
All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We maintain strict security protocols, perform regular security audits, and never share your data with third parties. Your case files are only accessible to you and your authorized team members.
You can export any bundle as a professional PDF with automatic table of contents, custom cover pages, headers, and footers. Annotations (highlights, comments, redactions) are rendered into the exported PDF. Exports are processed asynchronously and available for download from the dashboard.
Email us at support@casebuilder.com. Pro and Enterprise customers receive priority support with guaranteed response times. You can also browse this help centre for instant answers without waiting.
Our support team consists of legal software specialists who understand your workflow. Reach out — we typically respond within one business day.